Refund and Cancellation Policy

At Chesterfield Delivery Pharmacy, we strive to ensure your satisfaction and provide safe, reliable services. Please read our refund and cancellation policy carefully to understand your rights and responsibilities when placing orders through our website.

Order Cancellation

You may request to cancel your order before it has been processed or dispatched. To cancel an order:

• Contact our support team immediately via phone or email.
• Include your order reference number and the reason for cancellation.

Once your order has been dispatched, it cannot be cancelled.

Refunds

Refunds are considered under the following circumstances:

• Incorrect or damaged items: If you receive the wrong product or an item arrives damaged, please contact us within 48 hours of delivery.
• Prescription issues: If your prescriber determines a medication is unsuitable after approval, a refund can be issued.
• Order processing errors: Refunds may be given if an error occurs during payment or order processing.

Refunds are typically processed using the original payment method within 5–10 working days after approval.

Non-Refundable Items

Please note that the following items are non-refundable:

• Medication that has been dispensed and shipped according to your prescription.
• Any products that have been partially used or opened.
• Items where refunds are restricted by law or due to health and safety regulations.

How to Request a Refund

To request a refund:

1. Contact our customer support team via email or phone.
2. Provide your order number, details of the item(s), and reason for the refund.
3. Our team will review your request and advise on next steps.

Additional Notes

• Refunds are only processed after verification by our pharmacy team.
• Shipping charges are non-refundable unless the error is on our part.
• We reserve the right to refuse refunds in cases of abuse or fraudulent activity.

For any questions regarding refunds or cancellations, please contact our support team for assistance.