Complaints & Feedback

    Chesterfield Delivery Pharmacy
    1st Floor, 26 High St, Staveley, Chesterfield S43 3UX, United Kingdom
    Phone: +44 1246 461411
    Email: complaints@chesterfieldpharmacy.co.uk

    At Chesterfield Delivery Pharmacy, we value your feedback and are committed to providing the highest level of service. If you have a complaint regarding our services, treatments, or products, we aim to address it promptly, fairly, and confidentially.

    How to Make a Complaint

    You can submit a complaint via:

    1. Email:

    Send your complaint to complaints@chesterfieldpharmacy.co.uk, providing details of your concern, including any relevant order numbers, dates, and descriptions.

    2. Phone:

    Call us on +44 1246 461411 and ask to speak with a member of the complaints team.

    3. Online Form:

    Use the contact form on our website to submit your complaint. Please include your full name, contact details, and a detailed description of the issue.

    What We Do

    Upon receiving a complaint, we will:

    • Acknowledge receipt within 2 working days
    • Investigate your concerns thoroughly
    • Provide a full response or resolution within 10 working days
    • Keep you informed throughout the process

    Escalation

    If you are not satisfied with the resolution, you may escalate your complaint to relevant regulatory authorities:

    Feedback

    Even if you do not have a complaint, we welcome your feedback to improve our services. Please contact us via phone, email, or our website form.

    Confidentiality

    All complaints and feedback are handled confidentially. Only authorised personnel involved in investigating and resolving your complaint will have access to the information you provide.