FAQ's

frequently asked questions

Chesterfield Delivery Pharmacy
1st Floor, 26 High St, Staveley, Chesterfield S43 3UX, United Kingdom
Phone: +44 1246 461411

Our FAQs page provides answers to the most common questions about our pharmacy services, online consultations, treatments, and ordering process.

1. How do I place an order online?

You can place an order by visiting the relevant treatment or product page, completing the online consultation form (if applicable), and following the checkout process. A licensed prescriber will review your information before approving any prescription items.

2. What treatments and products are available?

We provide a wide range of treatments, including:

  • Prescription treatments for acne, hair loss, weight loss, erectile dysfunction, menopause, period delay, asthma, ear infections, migraines, and eczema/dermatitis.
  • Over-the-counter products and supplements.
  • Emergency contraception and general health support.
3. How long does it take to receive my treatment?

Once your order is approved by a prescriber, we offer fast and discreet UK delivery, including next-day options where available. Delivery times may vary depending on stock availability and location.

4. Is my information secure?

Yes. All personal and medical information is handled securely and confidentially in accordance with our Privacy Policy and UK GDPR regulations.

5. Can I get a prescription without visiting a GP?

Yes. Our UK-registered prescribers review your online consultation and, if appropriate, issue a prescription without the need for a GP appointment.

6. Can I order multiple treatments at once?

Yes. You can add multiple treatments or products to your cart. Each treatment may require a separate consultation form to ensure suitability.

7. What if I have questions about my treatment?

You can contact our support team at any time via phone or email. Our pharmacists are available to answer queries about your treatment, dosage, or any side effects.

8. Are online consultations safe and reliable?

Yes. All online consultations are conducted by qualified UK prescribers and pharmacists. Your information is securely reviewed to provide safe and effective recommendations tailored to your needs.

9. How do I cancel or change an order?

If you wish to cancel or amend an order, please contact our support team immediately. Once a prescription is approved and dispatched, it may not be possible to cancel the delivery.

10. Can I track my order?

Yes. Once your order is dispatched, you will receive tracking information via email or SMS to monitor delivery progress.

11. How do I provide feedback?

We welcome feedback to improve our services. You can send your comments or suggestions via email, phone, or through our website contact form.

12. What should I do if I experience side effects?

If you experience any unexpected side effects, stop using the treatment and consult a healthcare professional immediately. You can also contact our pharmacists for guidance.