Delivery Policy

At Chesterfield Delivery Pharmacy, we aim to provide fast, reliable, and discreet delivery of all orders to ensure your convenience and privacy. Please read our delivery policy carefully to understand how we manage shipping and order fulfilment.

Order Processing

• Orders are typically processed within 1–2 working days after your consultation has been reviewed and approved by our prescriber.
• You will receive an email confirmation once your order has been processed and is ready for dispatch.
• Prescription verification is mandatory before dispatching any medication, in line with UK regulations.

Delivery Options

We offer UK-wide delivery with the following options:

• Standard Delivery: 2–5 working days, depending on location.
• Next-Day Delivery: Available on approved orders placed before the daily cut-off time.
• All orders are delivered in discreet packaging to protect your privacy.

Shipping Charges

• Shipping costs are calculated at checkout based on the delivery option selected.
• Free shipping may be offered on certain products or promotions, as indicated on the website.

Tracking Your Order

• Once your order is dispatched, you will receive a tracking number via email.
• You can monitor your order’s progress online through the courier service.

Delivery Issues

If you experience any issues with delivery:

• Contact our customer support team immediately.
• Ensure the delivery address provided is accurate and complete.
• For missed deliveries, couriers will usually attempt redelivery or leave a collection notice.

Important Notes

• Delivery times may be affected by public holidays, inclement weather, or other unforeseen circumstances.
• We are not responsible for delays caused by the courier beyond our control.
• Prescription medications cannot be delivered internationally; all orders are restricted to addresses within the UK.

For any questions regarding your delivery, please contact our support team for assistance.